This IT Service Desk Support role offers the opportunity to be at the center of daily technical operations. In this role, you will be providing timely technical assistance to end users, alongside that you have to resolve hardware, software, and network-related issues, and ensure minimal disruption to business activities.

If you enjoy troubleshooting technical problems and delivering excellent user support, this role offers a dynamic and rewarding work environment.

Now, talking about other responsibilities: you'll provide L1/L2 technical support, manage incident tickets, and troubleshoot issues related to Windows operating systems, Microsoft Office, Outlook, VPN connectivity, and remote access. Not only this, but also you'll also be responsible for user account management through Active Directory, software installation and configuration, and ensuring service requests are resolved within agreed service levels. Working with ticketing platforms such as ServiceNow or JIRA, you'll collaborate with internal teams to maintain reliable IT services and improve the overall user experience.

If you have experience and interest in IT support or desktop support, then this profile is a perfect fit for you.